ixigo app icon

ixigo

Travelers make smarter vacation plans.
ixigo optimizes efficiency.

ixigo ad on the App Store

ixigo customers can create smarter travel plans, book flights, and manage hotel reservations across India with the help of AI tools. A multi-placement Apple Ads strategy focused on brand investment and seasonal ad relevancy helped the travel app boost new user growth while delivering better cost efficiency and higher
long-term value.

The Results

200% increase in downloads year over year with Apple Ads.
20% higher lifetime value acquisition compared with other platforms.
10% improvement in cost-per-acquisition with custom product pages.

The Challenge

To boost new user acquisition and drive revenue growth, the ixigo team wanted to increase brand visibility on the App Store. They needed to differentiate their app from competitors and attract potential customers with diverse travel needs. Improving KPIs like cost efficiency as well as long-term value were critical for growing their market share in a crowded category.

Apple Ads is a high-intent platform and an instrumental channel for capturing the high-intent audiences we want to reach. Our always-on strategy coupled with active optimization increased high-quality acquisition growth and ROAS, especially around key seasonal peaks across India in travel.

The Solution

Invest in brand search campaigns to capture
strong intent.

The ixigo team invested in search results campaigns to scale reach to as many travelers looking for similar apps as possible. They separated Apple Ads campaigns by keyword theme, investing heavily in high-performing brand keywords. This strategy helped maximize impression share for those search terms and capture strong intent while also protecting their brand leadership by staying ahead of the competition. “One key factor of our Apple Ads success is maintaining high share of voice for brand and more general travel-related keywords that perform well for us,” says ixigo Group VP of Growth Marketing Manan Bajoria. “To maintain 90 percent impression share, we bid more aggressively on these keywords, especially leading up to key seasonal moments when we’ll allocate more overall budget and increase cost-per-tap bidding.” The team actively monitored search volume trends and analyzed campaign performance to optimize bidding and improve cost-per-install as well as return on ad spend (ROAS).

Scale reach to new audiences with Search tab ads.

To reach the broadest-possible audience and further expand brand visibility, the ixigo team complemented their search results campaigns with ads on the Search tab. This additional placement helped influence the consideration phase of potential travelers. “Search tab campaigns helped increase brand awareness and reach new audiences in an efficient way,” says Bajoria. “Always-on search results campaigns combined with ads on the Search tab are critical to ensuring high share of voice and top-of-mind awareness for our brand.” Leading up to seasonal travel peaks around holidays across India, the team boosted bids on brand, generic, and seasonal keywords to capture increased demand on the App Store. Search tab ads were another way to stay top of mind during critical travel and vacation seasons. “With this additional ad placement, we saw a stable cost-per-acquisition with additional downloads during a key seasonal period,” says Bajoria.

Drive seasonal performance with better ad relevance.

To optimize performance and better engage different audiences, the team at ixigo improved creative relevancy with ad variations based on custom product pages set up in App Store Connect. The visuals and messaging of each custom page aligned with the needs of different travelers.

 

For example, one custom page featuring hotel imagery aligned with keywords related to “hotels,” while another spotlighted flight times and prices for people searching for local airlines. When potential customers tapped any of these ad variations, they landed on a custom product page that matched the ad creative — creating a seamless experience. During major holidays across India like Diwali and Christmas, the team would start increasing bids on seasonal keywords and align these terms with tailored product pages highlighting relevant messages. “With multiple lines of businesses, we have to ensure that our ads communicate the right offering at the right moment to our customers,” says Bajoria. “By aligning creative with the search term, we improved conversion rates and cost efficiency.”

Company Snapshot

  • LE TRAVENUES TECHNOLOGY LIMITED
  • Travel category
  • Launched in 2006
  • Based in Gurugram, India
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